Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
N/A
Cập nhật
14/11/2023 09:34
MÔ TẢ CÔNG VIỆC
Job Summary
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
Represents property management in resolving any guest or property related situation.
Manages the flow of questions and directs guests within the lobby.
CRITICAL TASKS
Supporting Property Operations and Guest Relations Needs
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Communicates any variations to the established norms to the appropriate department in a timely manner.
Sends copy of MOD report to all departments on a daily basis.
Strives to improve service performance.
Ensures compliance with all policies, standards and procedures.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Supporting Profitability Goals
Understands and complies with loss prevention policies and procedures.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Managing the Guest Experience
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee wellbeing is preserved.
Empowers employees to provide excellent customer service.
Provides immediate assistance to guests as requested.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Ensures employees understand customer service expectations and parameters.
Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Records guest issues in the guest response tracking system.
QUYỀN LỢI ĐƯỢC HƯỞNG
Benefits:
Competitive compensation and benefits
24 hours accident Insurance
05 day working week
Associate discount with more than 30 hotel brands of Marriott
Career development within Marriott, the largest hospitality company in the world
YÊU CẦU CÔNG VIỆC
CANDIDATE PROFILE (for Vietnamese candidates only)
Education and experience:
High school diploma; 4 years’ experience in the guest services, front desk, housekeeping, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the guest services, front desk, housekeeping, or related professional area.
YÊU CẦU HỒ SƠ
For application: (please choose 1)
Choose your interested job and apply directly on our Hoteljob recruitment site
Send application form to Loss Prevention Office: 01 Ngo Duc Ke Str., District 1, Ho Chi Minh City
Find more job opportunities of our Hotel at http://www.careers.marriott.com/renaissance-hotels-careers/ (keywords: Renaissance Saigon) !
Note: Only qualified candidates will be contacted.
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